Privacy Policy

Last updated: June 7, 2026

1. Data Controller

Giesswein Creativ GmbH
Sonnhangweg 41, 6314 Hopfgarten im Brixental, Austria
Email: mail@software.tirol
Phone: +43 (0) 5339 29 6 29

2. Overview

The protection of your personal data is important to us. This Privacy Policy informs you about what data we process in connection with the website dototel.net and the dotOtel service, for what purpose, and on what legal basis.

dotOtel is a hosted observability platform. Telemetry submitted by customers is stored on infrastructure operated by us in the European Union.

3. Data Processed

3.1 Account and Billing

Data Type	Purpose	Legal Basis	Retention Period
Name, email address	Account creation, authentication, communication	Contract performance (Art. 6(1)(b) GDPR)	Duration of the account + statutory retention periods
Company name	Workspace organization, invoicing	Contract performance (Art. 6(1)(b) GDPR)	Duration of the account
Billing data (address, VAT ID, card data)	Invoicing, accounting, payment processing via Stripe	Contract performance + legal obligation (Art. 6(1)(b)/(c) GDPR)	7 years (statutory retention obligation)
Ingest-volume metering	Pay-per-use invoicing (records per signal)	Contract performance (Art. 6(1)(b) GDPR)	Duration of the account + 7 years for invoiced periods
Login timestamps, IP address (login)	Account security, abuse detection	Legitimate interest (Art. 6(1)(f) GDPR)	90 days

3.2 Customer Telemetry

The Service ingests telemetry signals (logs, traces and metrics) submitted by the customer's applications. To the extent these signals contain personal data (for example IP addresses in request logs, user identifiers in span attributes), the customer is the data controller for that data and we act as a data processor under Art. 28 GDPR. A separate Data Processing Agreement is available on request.

Telemetry is retained according to the retention setting of the customer's plan and is deleted after that period or after account termination (with a 30-day export grace period).

3.3 When Visiting the Website

When visiting dototel.net, the following data is automatically collected by the web server:

• IP address (anonymized)
• Time of access
• Page visited
• Browser and operating system

This data is processed on the basis of legitimate interest (Art. 6(1)(f) GDPR) to ensure operation and detect abuse. No tracking cookies are set and no third-party tracking tools (Google Analytics, etc.) are used on the marketing site.

4. Sub-Processors

For operating the Service we use the following sub-processors, all located within the EU:

Service Provider	Purpose	Location
Hetzner Online GmbH	Infrastructure hosting (servers, storage, network)	Germany
Stripe Payments Europe Ltd.	Payment processing, invoicing and subscription management (card data, billing address, tax information)	Ireland (EU)

Payment-card data is collected and stored exclusively by Stripe and never reaches the Provider's infrastructure. Refer to stripe.com/privacy for Stripe's processing terms.

5. Your Rights

Under the GDPR, you have the following rights regarding your data stored with us:

• Access (Art. 15 GDPR): What data do we process about you?
• Rectification (Art. 16 GDPR): Correction of inaccurate data
• Erasure (Art. 17 GDPR): Deletion of your data (right to be forgotten)
• Restriction (Art. 18 GDPR): Restriction of processing
• Data Portability (Art. 20 GDPR): Export of your data
• Objection (Art. 21 GDPR): Objection to processing

To exercise your rights, contact us at mail@software.tirol.

6. Right to Lodge a Complaint

You have the right to lodge a complaint with the competent data protection authority:

Austrian Data Protection Authority
Barichgasse 40-42, 1030 Vienna, Austria
www.dsb.gv.at

7. Changes

We reserve the right to amend this Privacy Policy as needed to adapt it to changed legal requirements or changes to the Service. The current version is always available at dototel.net/datenschutz.